Outsourcing

Drayton, Drayton & Lamar, Inc. (DDL), provides seamless, comprehensive systems integration and management services for the client’s desktop environment. We excel at providing Web outsourcing management services and day-to-day operations such as help desk, desktop, and network services. Our well-trained staff holds multiple certifications and has a breadth of experience in enterprise architecture design.

After more than 10 years of providing exemplary support to its commercial clients, DDL has evolved into a premier outsourcing service provider to the federal government. Client service and satisfaction are the core values of our mission. We work closely with our clients to identify and fine-tune their requirements, develop a project plan that incorporates the required tasks, and deliver a product/service that exceeds the client’s expectations. Our goal is to “wow” the client with quality service. Over the years, DDL has designed, developed, implemented, and maintained information management tools and systems for multiple government agencies.

Network Management/Administration

DDL works closely with our clients to manage a multitude of platforms, operating systems, networks, databases, and applications. Our team is experienced in assessing the client’s environment and needs and making recommendations to employ the right enterprise systems management tools. We work with the client to make strategic decisions, and to develop solution designs for deployment and implementation to geographically dispersed offices. A summary of our services follows:

Network Security

Network Management and Monitoring

Windows Server and Desktop Support

Help Desk Services

Asset Management

DDL works closely with our clients to develop an asset management plan, whereby we conduct an inventory to identify all IT assets, particularly the assets that need to be excessed or cascaded into the environment. We have found that most clients are not aware of how many IT assets are actually in their system or where they are located. We also develop an asset refresh plan in which we recommend refreshing one-third of the inventory each year. Our goal is to help the client lower the total cost of ownership and leverage its IT investments.

Desktop Computing

Our desktop service delivery processes and tools are scalable, modular, and flexible. We integrate commercial-off-the-shelf tools with existing IT investments to maximize service management and minimize cost. Also, we provide end users with a single phone number to call for problem resolution. Due to our use of tools, knowledge base, and practical experience, we are able to minimize problems while maintaining a high first-call resolution rate. The Remedy Action Request System allows the help desk managers compile statistics to measure service level agreements (SLAs), prepare trend analysis, and identify areas for improvement in end-user support.

Please contact us for more information.